Question 1

Is Quantum Microfinance Bank licensed?

Accepted Answer

Yes. Quantum Microfinance Bank Limited (RC 802450) is licensed by the Central Bank of Nigeria and deposits are insured by the NDIC.

Question 2

What is non-interest (Sharia-compliant) banking?

Accepted Answer

Non-interest banking is built on trade, partnership and asset-backed transactions instead of lending at interest. Contracts such as Murabaha (cost-plus sale), Ijarah (leasing), Salam (forward purchase) and Qard al-Hasan (benevolent financing) let you save, invest and obtain financing under clear, transparent and ethical terms.

Question 3

How do I open an account?

Accepted Answer

Visit your nearest Quantum branch or speak to one of our agents with a valid means of identification. You can also call 0903 495 5555 or send a message through our contact page and our team will guide you through the process.

Question 4

How does the *723# USSD service work?

Accepted Answer

Dial *723# from the phone number linked to your account to check balances, transfer money, buy airtime and pay bills — on any mobile phone, no internet required, 24/7.

Question 5

Do I earn returns on my savings?

Accepted Answer

Yes. Quantum savings products operate on a profit-sharing (Mudaraba) model: your funds are deployed into ethical, Sharia-compliant activities and you earn an agreed share of the profit instead of interest.

Question 6

What financing options are available for my business?

Accepted Answer

We offer Business Financing (Murabaha) for working capital and assets, Agricultural Financing (Salam) for farmers and agribusiness, Asset Financing (Ijarah) for equipment, and Group Financing (Qard al-Hasan) for cooperatives — all interest-free and transparent.

Question 7

Is my money safe with Quantum?

Accepted Answer

Your deposits are protected by bank-grade security, CBN-licensed operations and NDIC deposit insurance. We will never ask for your PIN, password or OTP — report anything suspicious to complaint@quantummfb.com.ng.

Question 8

How can I make a complaint?

Accepted Answer

Email complaint@quantummfb.com.ng or call 0903 495 5555. We aim to acknowledge complaints promptly and resolve them quickly and fairly in line with CBN consumer-protection guidelines.

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